Blog/AP Automation

Reduce IT Support by 70% with Financial Automation

Cover_Reclaim 70% of IT Support Time

Outdated finance processes consume up to 40% of IT support time. Companies adopting autonomous finance reclaim 70-85% of these resources, freeing IT for strategic work.

The IT cost of manual finance operations

Manual finance processes overload IT teams:

  • 60% of downtime is linked to poor finance system integration
  • 23-38% of IT tickets come from finance workflows
  • Legacy finance systems cost 15-20% more in IT support

🚀 OpenEnvoy example: Valley Farm Transport cut IT workload by 70-85% with AI-driven fraud prevention, freeing three engineers for strategic projects.

5 steps to reduce IT burden through automation

1. Audit IT support impact

  • Track finance-related tickets for 30 days
  • Measure engineering time spent on finance system maintenance
  • Assess month-end processing impact on system performance

2. Align IT and finance goals

Frame automation benefits in both IT and finance terms:

IT benefits

  • 70-85% fewer support tickets
  • No more custom code maintenance
  • 60% fewer security risks

Finance benefits

  • 30% lower operational costs
  • 50% faster processing times
  • 95% fewer human errors 

3. Choose the right automation solution

  • ERP integration: Avoid heavy IT lift
  • AI-powered security: Reduce vulnerabilities
  • Low-maintenance design: Minimize API upkeep

OpenEnvoy example: Raney’s digitized 100% of financial operations in 60 days with zero additional IT headcount.

4. Implement in phases

  • Phase 1 (2-4 weeks): Audit workflows, define KPIs
  • Phase 2 (4-6 weeks): Automate core tasks, set up integrations
  • Phase 3 (4-8 weeks): Deploy AI, establish autonomous workflows

Most companies see IT support reductions by Phase 2.

5. Track key success metrics

  • Finance-related IT tickets eliminated
  • Hours of IT support reallocated to strategic work
  • Security incidents tied to manual processes reduced

Common implementation challenges

Challenge
Solution

Legacy system integration

Use middleware, phase migration

Data quality issues

Implement pre-validation workflows

Finance team resistance

Show how automation elevates roles

Start transforming today

By 2026, IDC predicts CIOs who delay finance automation will lose 30-45% of their innovation budget, with every quarter on manual systems draining IT resources. 

OpenEnvoy eliminates this burden with pre-built integrations, enterprise security, and zero maintenance, cutting IT support tickets by 85% and freeing teams for strategic work.

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