Frequently asked questions

What is AP Automation?

Accounts payable (AP) automation is the use of software to digitize and automate accounts payable processes like invoice reconciliation to create more efficient and effective workflows.

Determine how to select the right AP Automation Solution for your business.

What are the benefits of AP Automation?

AP automation increases visibility and operational efficiency while improving cash flow. Unlike other solutions, OpenEnvoy is the only real-time line item-level invoice auditing solution that prevents overpayment without manual effort.

Read more about the benefits of our AP automation solution.

I already have a team that reviews invoices. What is the value in moving away from manual invoice auditing?

Manual auditing is error-prone and requires a significant amount of time, which is not ideal for scaling finance operations. OpenEnvoy enables finance teams to review, audit, and process invoices and expenses, without human intervention, while maintaining >97% accurate and clean data.

Schedule a demo today!

What do you do for Freight Audit?

OpenEnvoy is the only freight audit solution that offers a real-time, end-to-end audit complete with contractual compliance before payment.

Unlike legacy freight audit providers, OpenEnvoy performs pre, post, and secondary audits in real-time not weeks & months.

We support trucking, ocean, rail, and air with forensic level auditing, automatic detention and demurrage verification, currency fluctuation audit, rate card compliance, and rate amendment calculation.

Learn more about our freight audit capabilities.

What do you do for Expense Reconciliation?

Our technology eliminates wasted spend by identifying problematic receipts, unauthorized charges, and limiting overages in real-time according to company policy.

Learn more about how we improve Expense Management.

What makes OpenEnvoy鈥檚 solution unique?

No more OCR templates or manual auditing. OpenEnvoy is the only line item-level, automated invoice audit solution that identifies every invoice discrepancy and duplication before payment.

See for yourself, schedule a demo today!

How much does OpenEnvoy鈥檚 AP Automation solution cost?

OpenEnvoy is an annual subscription with no hidden fees and 100% data portability.聽

Schedule a demo today to learn more.

How does OpenEnvoy鈥檚 AP Automation solution work?

There are no templates or vendor setups. Instead, you upload the required information (API, email, EDI, etc.), and our software meticulously audits every invoice in any currency and language for any industry. The audit performs hundreds of validations depending on the type of industry and produces rich supplier analytics within minutes.

Schedule a demo today to learn more.

How long does it take to implement an AP Automation solution?

Implementing OpenEnvoy鈥檚 accounts payable (AP) automation generally takes 30 days and can start delivering value as early as the first week.

Will OpenEnvoy replace my accounting system?

We aim to supply your current back office system (ERP, TMS, etc.) with real-time, reliable data. OpenEnvoy integrates seamlessly with every major back office system to provide best-in-class AP automation.

What is your model for supporting customers?

Support can mean many different things, especially as needs evolve or change. This is why we never charge professional service fees for training and provide unlimited on-demand education to support our customers.

Additionally, we customize the interface to our customer鈥檚 specifications, and we can send team members on-site if necessary. An on-site visit is included in the cost of the engagement.

Click here to read our full Customer Success SLA.

Do you have documentation for the API calls you support?

We鈥檝e built our application on an enterprise customer API, so all document types like contracts and POs are structured, digitized, and made available via API, depending on our customer鈥檚 requirements. Additionally, functions like ACL and RBAC are available too.

Click here to read our public API documentation.

What is your hosting model - single tenant, multi-tenant, other?

We use cloud multi-tenant with modern shards to separate data. However, unlike many cloud solutions, we integrate with on-prem ERPs as many of our customers have not yet transitioned to cloud ERPs. We do not outsource sub-processing.

Which ERP systems do you integrate with?

OpenEnvoy connects with most modern back office systems such as Oracle (financials, cloud, netsuite Peoplesoft), Microsoft Dynamics 365, and SAP, in addition to legacy systems such as OS390 and iAS. OpenEnvoy also connects with major BI vendors directly.

How can approval workflows be configured with OpenEnvoy?

Our team of experts will work with you to understand the intricacies of your accounting team鈥檚 approval process and build customized workflows to accommodate your needs.聽

Consult with one of our experts about your specific workflow needs.

Which languages do you support?

We support processing documents in native languages including English, Spanish, Italian, Portuguese, French, German, Chinese (experimental), Arabic (experimental), and Japanese (experimental). Additionally, we currently support English as a handwritten language.

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